Release: Communications Hub 2.0 — Unified Voice, SMS, and AI Routing

Today we're releasing Communications Hub 2.0 — a complete rebuild of Shiftix's communications layer.

The original Communications product gave teams a business phone number, SMS, and basic call recording. It worked. But as we watched how businesses actually used it, a few things became clear: routing was manual, AI wasn't in the loop, and the experience of managing communications across a team was more fragmented than it needed to be.

What's new in 2.0:

Every inbound call can use configured routing based on caller context and availability, helping teams direct the conversation to the appropriate queue or representative. For after-hours calls and overflow, Aria can capture context and prepare the inquiry for team follow-up.

SMS is now fully unified with voice. Your team sees the complete conversation history — calls, texts, notes — in a single thread per contact. No more switching between your phone system and your texting platform.

AI-powered call summaries happen automatically after every call. Reps get a structured summary in their CRM record within seconds of hanging up. Managers get a searchable library of every interaction.

Availability:

Communications Hub 2.0 is available now on Communications Starter, Growth, and Enterprise plans. Existing customers on Communications plans have been upgraded automatically. If you're on a Shiftix plan without Communications, you can add it from your account settings.