Customer Operations Platform. Capture more. Lose less. Work smarter. Grow more profitably.
A Customer Operations Platform for Auto Teams
Help Auto teams increase sales, strengthen customer relationships, and increase team accountability with Shiftix Cloud, an AI-powered Customer Operations Platform. Connect CRM, customer engagement, and operational context alongside the DMS while people review and control every next step.
Your Customer Operations Platform should understand what you sell—and how your team serves customers.
Connect lead activity, vehicle interest, BDC follow-up, appointments, and customer engagement across sales and service—alongside the DMS your team already uses.
Where revenue can be recovered
Lead volume overwhelms your BDC
Internet leads arrive from many sources, and prompt, well-informed follow-up is difficult when context is scattered.
Trade-in follow-up falls through the cracks
Customers who did not buy today may still have a trade-in. Teams need clear context and reminders to decide when a personal follow-up is appropriate.
Service customers stop coming back
Retention supports long-term profitability. Missed service reminders and inconsistent post-visit follow-up can send customers elsewhere when service is due.
How Shiftix supports your outcomes
AI-Assisted Lead Follow-Up
Aria AI summarizes inquiry context, highlights intent signals, and prepares relevant SMS and email drafts for your team to review, edit, and send.
Impact
Help your team prioritize timely, informed responses.
Review-Ready Follow-Up
Use customer history, reminders, and review-ready vehicle-specific drafts to help your team decide how to continue the conversation.
Impact
Keep ownership and follow-up context visible when opportunities need attention.
AI Sales Call Intelligence
Supported sales calls can be transcribed and analyzed to surface objections, vehicle interests, and review-ready post-call guidance.
Impact
Give managers conversation context for consistent coaching and team accountability.
Inventory Context for Lead Review
Bring in-stock vehicle and available trade-in context into the customer record so managers and reps can review the right next step.
Impact
Give the assigned team member the context they need for a relevant conversation.
Help Auto teams increase sales with clearer customer context.
As the Customer Operations Platform for Auto, Shiftix Cloud connects CRM, customer engagement, and DMS context so teams can respond with confidence while people retain control of customer communications.
Explore Shiftix Cloud
Shiftix Cloud
Increase sales, strengthen relationships, and run a more accountable, efficient operation.
Meet Aria
Review-ready AI guidance that helps your team communicate better and work smarter.
Explore Capabilities
CRM, Unified Customer Inbox, Aria AI, Marketing, Signal, Vehicle Ops, Service, and Smart Tools.
Integrations
Connect your existing tools and work alongside your DMS.
Pricing
Find the right plan for your customer-facing operation.
Contact Sales
See how Shiftix Cloud supports your team’s customer workflows.
Start with a Profit Opportunity Review
Built for Auto customer-facing teams. Contact Sales to explore how Shiftix can help increase sales, strengthen relationships, and run a more efficient, profitable operation alongside the systems of record you already use.
Shiftix for B2B
Sell to businesses instead of consumers?
Connected workflows for account-based sales teams.
Shiftix B2B is a connected CRM and revenue-workflow platform for manufacturers, suppliers, distributors, OEMs, service providers, and other B2B organizations. Bring account context, pipeline management, communications, and review-ready AI guidance together while your team stays in control.